Table of Contents
Why responsible gaming Important
At ut98, we believe gaming should be a healthy form of entertainment — not a burden on your life.
Online gaming can be a genuinely enjoyable experience — but only when it stays within control. Following responsible gaming practices on the ut98 platform is not just about us; it is about protecting the quality of your own life.
Gaming addiction can affect people of any age or profession. It is nothing to be ashamed of — but recognising it in time and seeking help is essential. At ut98, we are committed to creating an environment where that support is always available.
Our responsible gaming policy has three core goals: first, to help you stay aware of your own gaming habits; second, to give you effective tools for setting limits; and third, to direct you to professional support whenever you need it.
This page covers all of ut98's responsible gaming tools, guidelines, and support information in detail. Read through it once to understand how to keep your gaming healthy and enjoyable.
ut98's commitment
- Access for anyone under 18 is strictly prohibited
- Set your own deposit limit at any time
- Session time limits can be set
- Self-Exclusion takes effect immediately
- Tools for Monitoring Gaming Activity
- Preventive messaging for suspicious behaviour
- 24/7 support available via email
- Gaming Break (Cool-off) Feature
Responsible gaming's Core principles
The principles ut98 is built on to create a responsible gaming environment.
Gaming Is Entertainment, Not a Business
Expecting a regular income from gaming is not realistic. It is a form of entertainment — just like watching a film or playing cricket. Continuing to play in the hope of recovering lost money is dangerous.
Play Within Your Means
Only bet money you can afford to lose without it affecting your daily life. Never use funds set aside for rent, food, your children's education, or any essential expenses.
Track Your Time
Keep track of how long you play. Losing yourself in gaming to the point where it affects your family, work, or sleep is not healthy gaming. Set a time limit before each session.
Don't play on impulse
Avoid gaming when you're angry, frustrated, upset, or under the influence of substances. Your judgement is impaired in these states, and the risk of serious losses increases significantly.
Don't Chase Your Losses
Placing more bets immediately after a loss in an attempt to win your money back is known as "Chasing Losses" — and it's a key sign of addiction. If you lose, walk away.
Talk to someone you trust
Being able to talk openly with family or friends about your gaming is a healthy sign. If you feel you have to hide it — that's a sign something may be wrong.
Ut98's Protection Tools
The tools available at ut98 to help keep your gaming safe.
Deposit Limit
Set a limit in advance on how much you will deposit daily, weekly, or monthly. Once the limit is reached, the deposit option is automatically disabled.
Session time limit
Set how long you want each session to last. Once the time is up, you'll receive an automatic alert and the session will end.
Loss Limit
Set a cap on how much you can lose before gaming stops automatically. This helps protect you from significant losses.
Cool-off Break
If you need a short break from gaming, activate Cool-off. During this period, access to your account will be restricted.
Self-Exclusion
If you need a long-term break, activate Self-Exclusion. Your account will be fully suspended for the chosen period.
Activity Review
View a detailed report of your gaming history, spending, and time. Stay informed, stay healthy.
Limit Setting Detailed guide
The limits you can set within your ut98 account to protect yourself.
Daily Limit
Set a daily cap on how much you deposit or wager before you start playing. Once the limit is reached, no further transactions will be allowed for the rest of the day.
Weekly Limit
Set a ceiling on your total spend for the week. This helps you maintain control at a broader level beyond the daily limit.
Monthly Limit
Keep your gaming spend in line with your monthly budget. Setting a realistic limit at the start of each month is a good habit.
Bet Limits
Set a maximum amount for any single bet. This reduces the risk of a large, sudden loss from one high-stakes wager.
How to Set a Limit
Log in to your account
/login/ Go to the page and log in to your account.
Go to Account Settings
Click the profile icon and go to the "Responsible Gaming" section.
Choose a limit type
Choose the type of limit you want to set — daily, weekly, or monthly.
Set an Amount
Set a realistic amount based on your financial situation and gaming budget.
Confirm
Limits take effect immediately upon saving. Decreases apply instantly; increases require a waiting period.
Tips for Setting Limits
Before setting your gaming budget, consider the following:
- Decide in advance what percentage of your monthly income you are comfortable spending on entertainment.
- Set aside a small portion of what remains after rent, groceries, utilities, and savings.
- Start with a lower limit — you can always raise it later, but think it through carefully.
- After one month, review your gaming spending report and reassess your limits.
Important to Remember
When you request a limit increase, ut98 typically applies a 24–48 hour waiting period. This delay is intentional — to prevent impulsive decisions made in the heat of the moment from taking effect.
Self Check
Ask yourself the questions below — honest answers will give you the best results.
Results Analysis
If most of your answers fall in the "Healthy" category — great, stay aware. If more answers fall in the "Monitor" category, set limits and keep track of your activity. If more answers fall in the "Get Help" category, contact [email protected] immediately or activate Self-Exclusion.
Warning Signs Recognise
Stay informed about both the early and serious signs of gaming addiction.
Early Warning Signs
Exceeding set limits
You occasionally exceed the time or spending limits you set for yourself.
Thinking about gaming too much
You find yourself thinking about gaming even at work, during meals, or while spending time with family.
Impact on Sleep & Eating
Gaming is cutting into your sleep or causing you to skip meals.
Other Sources of Entertainment Are Fading
Losing interest in things you used to enjoy — reading, catching up with friends, playing sport.
Serious Warning Signs
Facing financial difficulty
Gaming is putting a strain on your daily expenses or pushing you into debt.
Unable to Stop
You keep telling yourself you'll cut back or stop, but haven't been able to.
Work & Relationships Are Suffering
Gaming is causing problems at work, in your studies, or in your family relationships.
Stress & Depression
You feel anxious, guilty, or depressed because of your gaming.
If one or more serious signs are present
Email [email protected] now or activate Self-Exclusion from your account. Acknowledging the problem is not a weakness — it takes courage.
Self-Exclusion — Break Feature
When you feel like you need a break, ut98 is here for you.
Cool-off Break (Short-Term)
Use the Cool-off option if you want to take a break for a few days or weeks.
- Duration: 24 hours to 6 weeks
- New bets and deposits are disabled during this period
- Account login is available, but gaming is disabled
- Reactivates automatically when the period ends
- Existing withdrawals can be made during this period
Self-Exclusion (long-term)
If you need to step away from gaming for an extended period, Self-Exclusion is the most effective option.
- Duration: from 6 months up to permanent closure
- Full account access is blocked
- Promotional communications are paused
- Verification required to reactivate after the period ends
- Cannot be cancelled before the period ends
Having trouble activating Self-Exclusion
If you are unable to activate it from your account, email [email protected]. Write "Self-Exclusion Request" in the subject line and specify how long you want it to last. We will take action within 24 hours.
| Break Type | Duration | Gaming | Withdrawal | Auto-reactivation |
|---|---|---|---|---|
| Cool-off (short-term) | 24 Hours – 7 Days | Close | Possible | Yes |
| Cool-off (Extended) | 1 week – 6 weeks | Close | Possible | Yes |
| Self-Exclusion (Moderate) | 6 Months – 5 Years | Permanent Closure | Limited | No (verification required) |
| Self-Exclusion (Permanent) | Indefinite | Permanent Closure | Limited | No |
Minors Protection
Ut98 is strictly for users aged 18 and above.
How ut98 Protects You
Age verification is carried out at multiple stages — both at registration and afterwards:
- Date of birth is mandatory at registration
- Identity documents submitted during KYC are used to confirm age
- Additional verification may be requested for suspicious accounts
- Account immediately closed if a minor is identified
- Sharing user information with minors is strictly prohibited
Advice for Parents
To keep younger family members safe online:
- Keep your account password separate and secure from your children
- Keep payment details out of your children's reach
- Use Parental Control software
- Educate your child about the risks of online gaming
Guardian Request
If your child has created an account on ut98, please contact [email protected] immediately.
Help centre & Contact
Ut98 is here to support you with any gaming-related concerns.
Ut98 Support Email
Contact us for Responsible Gaming, Self-Exclusion, limit setting, or any other assistance:
[email protected]
You can typically expect a response within 24 hours.
Live Chat Support
After logging in to your ut98 account, the Live Chat option is available at the bottom-right corner of the site. Use it for quick assistance.
A guide to mental health support and gaming addiction assistance
Gaming addiction is a recognised mental health condition, and seeking professional help is the right step. In Bangladesh, reach out to a mental health specialist or your nearest hospital for support. Your family and close friends can also be a major source of strength.
Stay Safe
Keep gaming within limits — stay well yourself, and keep your family happy.
You Are Not Alone
If you're struggling, reach out to family, friends, or a professional — there's no shame in asking for help.
The Choice Is Yours
You decide when to stop — ut98 respects that decision.
Come Back When You're Ready
Whenever you're ready to return, ut98 will always welcome you back with open arms.
Play responsibly — join ut98
Enjoy entertainment in a safe gaming environment. Set your limits, stay well, and keep gaming a source of fun.
Frequently Asked Questions FAQ
Answers to some common questions about accounts and transactions.
Checking your betting history and transaction details is quick and easy. Simply log in, go to your account profile, and find the information under the sections below:
Bet History
You can view the date, amount, game name, and outcome for every bet placed. Filter by date to pull up records for any specific time period.
Transaction History
All records of deposits, withdrawals, and bonuses are available here. The status and timestamp of each transaction can also be viewed.
Responsible Gaming report
View a summary of your play time and your wins and losses. This report is extremely useful for reviewing your own gaming habits.
If you can't find a record or notice any discrepancy, contact us at [email protected] — we'll assist you after verifying your account.
After winning a game, prize money is generally credited to your account quickly. However, the timing may vary depending on the situation:
| Situation | Time |
|---|---|
| Standard Game Winnings (slots, casino) | Instant (within seconds) |
| Live dealer game results | Immediately after the game ends |
| Sports Betting Winnings | Within 5–15 minutes of the event ending |
| Jackpot Rewards | After the verification process (12–48 hours) |
| Bonus winnings | After wagering requirements are met |
Even when winnings are credited to your account balance, a separate withdrawal request is required to access the funds. Completed KYC is mandatory for withdrawals. For any delays, contact [email protected].
Related Pages
More resources available at ut98.